No long-term contracts. Downgrade or cancel anytime.
No long-term contracts. Downgrade or cancel your account anytime with a single click from your dashboard.
Number of chargeback responses per month.
40
Fee for any chargeback responses over monthly limit.
$17.50
Number of merchant accounts you can connect.
4
Get an alert when a customer creates a chargeback for another merchant on our network.
4
Increase your win rate by 10%+ by including customer support requests.
Yes
Full Enrichment
+20% Win Rate
Yes
Yes
KB Articles + Email + Phone
Yes
Number of chargeback responses per month.
15
Fee for any chargeback responses over monthly limit.
$21.50
Number of merchant accounts you can connect.
2
Get an alert when a customer creates a chargeback for another merchant on our network.
No
Increase your win rate by 10%+ by including customer support requests.
Yes
Enhanced Enrichment
+15% Win Rate
Yes
Yes
KB Articles + Email
Yes
Number of chargeback responses per month.
5
Fee for any chargeback responses over monthly limit.
$24.95
Number of merchant accounts you can connect.
1
Get an alert when a customer creates a chargeback for another merchant on our network.
No
Increase your win rate by 10%+ by including customer support requests.
No
Standard Enrichment
+10% Win Rate
Yes
Yes
KB Articles + Email
Yes
Number of chargeback responses per month.
Unlimited
Fee for any chargeback responses over monthly limit.
N/A
Number of merchant accounts you can connect.
1
Get an alert when a customer creates a chargeback for another merchant on our network.
No
Increase your win rate by 10%+ by including customer support requests.
No
Standard Enrichment
+10% Win Rate
Yes
Yes
KB Articles
N/A
E-commerce merchants from all over the world trust ChargeSentry to respond to their chargebacks, so we know you’ll love it too! Your ChargeSentry subscription is completely risk-free - if we don’t win you the price of your subscription, you get your money back!
We are so confident in our service that we guarantee that we will win you the value of your subscription or your money back – practically making your service free. No other chargeback response service offers this type of guarantee.
We respond to your chargebacks so you can focus on your business – never miss another chargeback because you were focused on growing your business.
We make it look too easy! Easy to use for every experience level. We will start responding to your chargebacks as soon as 5 minutes after you finish your signup.
Supplying chargeback responses will help maintain a healthy relationship with your payment processor. Don't risk losing your merchant account because you didn’t send in a chargeback response.
We understand that some people may be skeptical. Merchants must realize that they hold the burden of evidence when it comes to responding to chargebacks. In our experience, many of the chargebacks that are lost are ones with little to no real evidence about the transaction, customer, or various circumstances of the chargeback. Our systems work to fill in the gaps, so you have the best opportunity of winning. There’s no way to guarantee you will win all your chargebacks, but by using ChargeSentry we guarantee that all your responses will be complete, full of fact-based details, and optimized to maximize your chances of winning.
There are many factors that may affect your chances of winning such as the type of chargeback, your company’s product or service, and other various factors. There’s no way to guarantee you will win your chargebacks, but by using ChargeSentry we guarantee that all your responses will be complete, full of fact-based details, and optimized to maximize your chances of winning. Any increased chances of winning quoted on the packages are only estimates and are intended to provide a gauge of improvement in win-rates.
Yes, if you prefer us not to respond to a chargeback – no problem – simply click a button and we won’t respond.
Yes, ChargeSentry works for any transaction value. Whether you sell at $1 per transaction or $1,000, we will respond to the chargeback and help you win back your revenue.
Yes, simply find the chargeback you want to supply evidence for and upload a PDF. We will add your evidence to the chargeback response we create.
When you win a chargeback, the customer’s bank returns the transaction amount to your payment processor, which in turn will transfer it back to you. ChargeSentry never has access to any funds you win from chargebacks – we simply create and submit the chargeback response to your merchant processor on your behalf.
Currently we offer monthly subscriptions; no long-term contracts. Yes, you can upgrade, downgrade, or cancel your subscription anytime in the ChargeSentry portal.
Your business may be complicated, but chargeback responses rely on fact-based data regardless of the complexity of the business. Whether you sell dog toys or build rockets, at the end of the day, it’s all about providing the proper evidence so that your customer's bank understands that the transaction was legitimate and the customer was aware of it.
